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Health Center Essentials

CSuB2 - Outreach and Enrollment Innovations Showcase: Maximizing Patient Engagement and Service Revenue Through Insurance Enrollment

Sunday, August 25, 2024
1:30 PM – 2:45 PM ET
Location: International South
CPE:1.5
CME: 1.25
CE: 1.0
CEU: 1.25
Ensuring your patients and community members have access to health insurance coverage is good for their physical health, and increasingly important for your health center’s financial health. At a time when over 17 million people have lost their Medicaid coverage, it is critical that health centers know how to actively engage and enroll their communities into coverage and retain them as patients.

Join this session to hear from health center outreach and enrollment staff, community health workers, and other enabling services staff, who participated in NACHC’s 2024 Outreach and Enrollment Lean Learning Collaborative. Each health center speaker applied Lean process improvement methods to one aspect of their health center’s O&E workflows. The results have led to reductions in billing errors, increased patient satisfaction, reduction of patient complaints, reduction in improper billings, and improved staff satisfaction. Join us for case study presentations and discussion!

Learning Objectives:

  • Highlight the importance of outreach and enrollment activities on your health center’s financial health.
  • Describe strategies for applying Lean methods to health center operations and O&E workflows.
  • Provide case study examples of O&E best practices for maximizing patient insurance enrollment.